Confused about what to do with that old phone system?
You’re not alone. In a world full of noise, buzzwords, and “next-gen” tech, figuring out what actually matters can feel impossible. Everyone’s selling something — AI integrations, chatbots, analytics — but sometimes all you need is to make and receive calls without the chaos.

So, start here:
What problem are you trying to solve?

Do you simply need reliable phones that ring when customers call?
Do you want to improve remote collaboration or connect multiple locations?
Would a web or social chatbot help you deliver better customer service?
Or do you just want to travel without missing a call?

Your answer to those questions determines your next move.

The “Basic” Phone System: A Thing of the Past

Sure, you can still grab a boxed phone system off Amazon, plug it into your Comcast or AT&T line (yep — those are VoIP lines), and have a functioning setup. You’ll get basic call transfer, voicemail, maybe even an auto attendant.

But let’s be real:
That’s a 20th-century box in a 21st-century world.

Why settle for less when you can have a fully integrated Unified Communications (UC) platform — often for the same cost, or even less?

Hosted VoIP vs. UCaaS: What’s the Difference?

Most people use the terms interchangeably, but they’re not exactly the same.
Here’s the simplest way to think about it:

Hosted VoIP is designed to replace traditional phone lines with cloud-based calling. It focuses on the essentials — dial tone, voicemail, and auto attendants — typically delivered through physical phones like Yealink or Poly devices connected to a cloud PBX. The main goal is cost savings and reliability.

Unified Communications (UCaaS) takes things a step further. Instead of being just a phone system, it combines voice, video, chat, file sharing, and app integrations into one seamless platform that works across desktop, mobile, and web. The goal shifts from simply saving money to improving productivity, collaboration, and the overall communication experience.

Hosted VoIP is the foundation — your dial tone in the cloud.
UCaaS builds on that — giving you messaging, video, and mobility in one app.

And here’s the important part:
Almost every modern hosted seat today includes at least some UCaaS capability. The difference is how much of it you actually want to turn on.

Why It Matters

Hosted VoIP solved the cost and hardware problem.
UCaaS solves the efficiency and experience problem.

With Unified Communications, you can:

• Keep your office, remote, and mobile users connected under one system
• Integrate with your CRM or helpdesk to improve response times
• Enable video meetings, team chat, and call analytics
• Scale easily — no expensive on-site hardware upgrades

And you can still start simple. Turn on what you need today, grow into what you’ll need tomorrow.

Your Move

So before you make a move, ask yourself:

• What’s working with our current setup — and what’s not?
• How do we actually communicate day-to-day?
• What could save us time, prevent missed calls, or make customers happier?

The answers will tell you whether you need hosted VoIP, full UCaaS, or something in between.

At TTSX, we help you cut through the noise. Whether it’s one seat or one hundred, we’ll show you how to modernize your communications — without overcomplicating your workflow or overspending your budget.

💡 Ready to Simplify Your Business Communications?

Let’s talk about where you are today — and what a smarter, more connected setup could look like tomorrow.